Some frequently asked questions:
Q. Where can I place an order from?
A. You can place an order from anywhere pan-India.
Q. Where do you ship from?
A. We ship from our our warehouse located in Kolkata.
Q. Where is your company located?
A. It is located in the City of Joy, Kolkata.
Q. How long will it take for my items to arrive?
A. Different products have different shipping times. It usually takes 3-7 days.
Q. How long will it take to receive a tracking number?
A. It will take usually between 2-5 business days.
Q. Which currency will I be charged in?
A. You will checkout in INR.
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex, as well as, PayPal, and Cash on Delivery.
Q. Can I pay through Cash on Delivery
A. Yes, we do offer Cash on Delivery options.
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure. We use PayPal's checkout service which has the best security encryption for online transactions.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to email@example.com
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our latest style tips and blog articles.
Q. Will I (the customer) have to pay customs?
A. For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.
Q. What is your Return/Refund policy?
A. All items are final on sale. We do not accept any refunds or returns.
Located in 24K Sartaj Basar Road, formerly Jatin Das Road, 10 Hills studio is a spacious 1200 sq. ft. boutique space located in the heart of Kolkata to facilitate India's most promising urban fashion and lifestyle brands.
We are currently stocking the following brands:
A Skating Monk, Bomaachi, Bombay Perfumery, Bombay Sock Co., Curry Studio Shop, Fekki, Fernweh, Foamo-Is, Le Mira, Letters by Amy, Michelle Alexander, NOONOO, Sahil Aneja
10 Hills Studio
24/4K Sartaj Basar Road, Lake Terrace, Ballygunge, Kolkata - 700029
Monday - Sunday: 11am - 7pm