Frequently asked Questions
How should On Running shoes fit?
What is CloudTec® and how does it work?
What is the best way to clean On Running shoes?
Are On Running shoes waterproof?
Ivory / Sailor
On
Fit: Take your regular size; snug athletic fit.
Delivered in 18–25 days
Not sure about your size? Chat with us on WhatsApp
100% Authentic
Third-party + in-house verification on every pair.
Fast Shipping
Pan-India delivery with tracking.
Support
WhatsApp & phone help for sizing and orders.
Stage 1 — In-house inspection
Every pair is physically checked by our team before dispatch: stitching, heel tab, tongue label, box label, brand QR code, sole quality, and overall construction. Anything that doesn't pass doesn't ship.
Stage 2 — CheckCheck verification
We use CheckCheck — a dedicated sneaker authentication platform trusted by collectors globally — as a second independent verification layer on all pairs.
Our guarantee
If any pair you receive is found to be inauthentic, we'll give you a full refund. No questions asked.
The On Running Cloudsurfer 2 Ivory Sailor is a 2025 update to On's first shoe to feature CloudTec Phase® technology. This neutral daily trainer is engineered for a "soft wins" philosophy, delivering a computer-optimized, rolling ride that emphasizes smooth transitions and high-mileage durability.